Shipping, Returns & Refunds Policy
We take care in preparing and handling every order, and we want every customer to shop with confidence. Below you'll find information about shipping, returns, and after-sales support for purchases made through our online store.
1. SHIPPING & DELIVERY
- Orders are generally shipped from Shenzhen, China.
- Shipping methods and costs depend on your destination and order contents. The applicable shipping fees will be displayed at checkout.
- Tracking information will be provided once your order has been dispatched.
- Based on our years of international shipping experience, estimated delivery times for most destinations we serve are typically 3–15 business days after dispatch.
- Actual delivery times may vary depending on the destination, customs clearance procedures, local holidays, and carrier conditions.
2. IMPORT DUTIES & TAXES
- International orders may be subject to import duties, Value Added Tax (VAT), customs clearance fees, or other local charges.
- Depending on the destination and shipping method, any applicable charges will be collected at checkout. Therefore, you will not be required to pay additional import duties, taxes, or customs clearance fees upon delivery.
3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
- If your order arrives damaged, defective, or contains incorrect items, please contact us as soon as possible.
- We will review the issue and provide an appropriate solution based on the circumstances and applicable consumer protection laws. This may include sending replacement parts for missing or damaged items, replacing the product, or issuing a refund.
4. PRE-ORDERS & SPECIAL RELEASES
- Some products may be offered as pre-orders, handmade items, or special releases, such as certain handmade tarot pouches.
- Estimated dispatch dates and any relevant purchase conditions will be clearly stated on the corresponding product pages.
- Actual dispatch dates for pre-order items may change due to production schedules or other circumstances beyond our control. If any significant changes occur, we will notify affected customers promptly.
5. EU SHIPPING NOTICE
- Effective November 1, 2026, we will temporarily suspend acceptance of new orders with shipping addresses in European Union (EU) member states.
- Orders accepted before this date will continue to receive fulfillment and after-sales support in accordance with the applicable order terms and consumer protection laws.
- We will announce further updates when shipping services to EU destinations resume.
- Thank you for your understanding and support.
If you need assistance with your order, please contact our customer support team through the
Contact Us page on our website.
