Return & Refund Policy

At The Wheel of Fortune Tarot, we take great care in preparing and shipping your orders. If you experience any issues with your purchase, please contact us at administrative@wheeloffortunetarot.com.

1. Returns for Standard Products

We accept return requests for eligible standard, in-stock products within 14 calendar days of delivery.

For voluntary returns, items must be unused, unopened, and in their original packaging and condition. Proof of purchase is required.

These conditions do not restrict any additional rights you may have under applicable consumer protection laws.

2. Pre-Orders and Custom Products

Custom-made or personalized products are generally not eligible for change-of-mind returns.

For pre-orders, voluntary cancellation or return requests may be restricted once production or fulfillment has begun. Please contact us to discuss your order.

These restrictions do not override any statutory cancellation, withdrawal, or refund rights that apply to your purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, providing your order number and clear photographs of the issue.

We will review the situation and arrange an appropriate solution, such as a replacement or refund, where applicable and subject to product availability.

This 30-day reporting period does not limit any statutory rights relating to defective or nonconforming goods.

4. How to Request a Return

Please email administrative@wheeloffortunetarot.com with:

• Your order number

• The product you wish to return

• The reason for your request

• Photographs, if the item is damaged or incorrect

Please do not return any items without contacting us first. Once your return is approved, we will provide return instructions and the appropriate return address.

5. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

For damaged, defective, or incorrectly supplied items, we will cover approved return shipping costs where a return is necessary, or arrange another appropriate resolution.

We recommend using a tracked shipping service for approved returns.

6. Refund Processing

Once we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method as promptly as possible, within the time limits required by applicable law.

Your bank or payment provider may require additional time to process the refund.

7. International Orders

Import duties, taxes, and customs charges are subject to the rules of the destination country. Any refund of charges collected separately by customs authorities or shipping carriers may need to be requested directly from those parties.

8. Your Statutory Rights

Nothing in this policy limits your rights under applicable consumer protection laws, including statutory rights of withdrawal, cancellation, refund, or remedies for defective goods.

Where local law provides additional rights, those rights take precedence over our standard return conditions.

Contact Us

The Wheel of Fortune Tarot
Email: administrative@wheeloffortunetarot.com

For return requests or questions, please contact our customer care team before sending any items back.